Get instant reports on customer satisfaction, as well as agent call performance scores with DVS Analytics Encore Call recording.
The Post Call Survey, a new feature on the Encore platform, provides for immediate customer feedback through a survey.
Call center managers can listen to calls, rate agent’s performance, and get customer feedback all in one application.
The feature allows call center managers to evaluate agents on the stop. That means handling issues with customers can be corrected, and agent coaching is can be tailored to optimize staff performance.
What’s more, improve staffing performance ensures continued customer satisfaction.
Licensing requirements apply and professional set-up services for email database configurations are needed for this feature.