Small business owners now have more muscle with NEC’s latest release of the UNIVERGE SV8100 software’s enhanced features. For those customers already equipped with the SV8100, upgrades may be included. Check with your Acteon Network sales representative today.
The following list is a snapshot of the enhancements NEC has included as part of the UNIVERGE SV8100
*ACD Caller ID based routing- calls can be redirected back to the original agent receiving them, regardless of the number of calls made. Not only are caller waiting times reduced, but this feature allows instant rapport, as well as call history preservation, between the agent handling a call, and the caller.
*Station Message Detailed Recording – as many as 4,000 calls can be buffered. That means less chance of lost calls.
*Embedded VRS 2nd Channel - The VRS allows calls to be recorded and played back. What’s more, there’s no need to buy an additional VRS channel for the telecom system with this feature.
*Web Pro PC enhancement – Monitoring and system management just got a whole lot easier with this added enhancement.
*VM800 InMail Enhancement – Incoming calls can be handled more effectively with this enhanced automated attendant, including instruction menus and caller dialing options.
*Do Not Disturb Enhancement – Do not disturb allows staff to route incoming calls to voicemail, whether or not the phone is actively ringing, a bonus for work time efficiency.
*Notification of IP DECT – Out-of-range or lock-out calls can be quickly identified, so corrective action can be taken.
*Softkey Disable – Phone management at its best. Softkey Disable allows phones - like those in staff break rooms or lobbies - to be disabled easily.
*Virtual Extension Enhancement – Allows caller ID to be set on virtual extensions, so better incoming call management is a snap.
For more in formation about upgrading the UNIVERGE SV8100, contact your Acteon Networks sales representative at
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