Small business owners now have more muscle with NEC’s latest release of the UNIVERGE SV8100 software’s enhanced features. For those customers already equipped with the SV8100, upgrades may be included. Check with your Acteon Network sales representative today. The following list is a snapshot of the enhancements NEC has included as part of the UNIVERGE SV8100 software release.

• *ACD Caller ID based routing- calls can be redirected back to the original agent receiving them, regardless of the number of calls made. Not only are caller waiting times reduced, but this feature allows instant rapport, as well as call history preservation, between the agent handling a call, and the caller.
• *Station Message Detailed Recording – as many as 4,000 calls can be buffered. That means less chance of lost calls.
• *Embedded VRS 2nd Channel - The VRS allows calls to be recorded and played back. What’s more, there’s no need to buy an additional VRS channel for the telecom system with this feature.
• *Web Pro PC enhancement – Monitoring and system management just got a whole lot easier with this added enhancement.
• *VM800 InMail Enhancement – Incoming calls can be handled more effectively with this enhanced automated attendant, including instruction menus and caller dialing options.
• *Do Not Disturb Enhancement – Do not disturb allows staff to route incoming calls to voicemail, whether or not the phone is actively ringing, a bonus for work time efficiency.
• *Notification of IP DECT – Out-of-range or lock-out calls can be quickly identified, so corrective action can be taken.
• *Softkey Disable – Phone management at its best. Softkey Disable allows phones - like those in staff break rooms or lobbies - to be disabled easily.
• *Virtual Extension Enhancement – Allows caller ID to be set on virtual extensions, so better incoming call management is a snap.

  For more in formation about upgrading the UNIVERGE SV8100, contact your Acteon Networks sales representative at This e-mail address is being protected from spambots. You need JavaScript enabled to view it .

Amid throngs of Black Friday shoppers intent on the best deals and scoring the perfect holiday gift, a steady stream of visitors came to walk the Christmas light display on the Yoast family property in Ambler, kicking off the holiday season.

 Jack Yoast is the president of Acteon Networks, LLC., based in Fort Washington.

This year’s “Light up A Life” Christmas lights display, where more than 100,000 lights create fantastic twinkling holiday vignettes, is not only a showcase of hard work by friends, employees and family, but is sure to pull the lips of even the most dedicated holiday “Grinch” into a broad smile.

Look for Santa on the rooftop, on both ends of the rooftop, in fact.

At one end, the jolliest of old elves seems to be smiling and waving to visitors passing by, while on the opposite end of the house roof, his black boots kick at some imaginary mishap.

From jumping dolphins in Santa caps to a Lock Ness-like water serpent (also outfitted in a Santa cap), a fire truck, Santa flying several airplays, a train, snowmen, snow geese and more, to strands of colorful lights wound around tree trunks and bare limbs.

Once more this year the Yoast family offers area residents a magical holiday display on their property.

Donations to this year’s display will be split between the Montgomery County SPCA and the Upper Dublin Public Library. For years, donations have benefited local non-profit and charitable organizations.

Last year, more than $12,000 was donated to the Ambler Food Cupboard, according to the Acteon Networks website.

If you go:

Lights are visible after dark on the Yoast property, located at 1320 Butler Pike, Ambler. The light display is available for viewing weather permitting.  For more information visit the Acteon Networks website at http://holiday.acteon.net/ Visitors are urged to check the website before travel.

Get instant reports on customer satisfaction, as well as agent call performance scores with DVS Analytics Encore Call recording.

The Post Call Survey, a new feature on the Encore platform, provides for immediate customer feedback through a survey.

Call center managers can listen to calls, rate agent’s performance, and get customer feedback all in one application.

The feature allows call center managers to evaluate agents on the stop. That means handling issues with customers can be corrected, and agent coaching is can be tailored to optimize staff performance.

What’s more, improve staffing performance ensures continued customer satisfaction.

Licensing requirements apply and professional set-up services for email database configurations are needed for this feature.

For more information contact Acteon Networks sales staff at This e-mail address is being protected from spambots. You need JavaScript enabled to view it .

Did you know... The average keyboard has 3,295 germs per square inch, while the average toilet seat has about 49 germs per square inch? The season is changing, and the pasty faces of the unclean are making their appearances. Forget Halloween zombies, we're afraid of getting sick!

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Attention: NEAX 2000 IPS system customers

Great cost savings upgrade incentives remain for those who are looking at discontinued support on the NEAX 2000 IPS systems.

As of Sept. 30, 2012, the NEAX 2000 IPS will no longer be supported by its manufacturer, NEC.

That means customers who wish to continue using the NEAX 2000 IPS will no longer have software upgrades available to them.

Parts for the NEAX 2000 IPS currently in inventory will continue to be sold to existing customers, until the inventory runs out.

For now, free licenses and deep discounts on system upgrades to the UNIVERGE SV8300 are available, and credit for “like-for-like” licenses may also apply.

For more information about how to transition the NEAX 2000 IPS to a supported communications system, contact your Acteon Networks sales representative or This e-mail address is being protected from spambots. You need JavaScript enabled to view it .

Small business owners can now have the same mass communication tools their mid and larger sized counterparts enjoy with the UNIVERGE® SV8100 Broadcast Server Solution.

Broadcast Messaging calls contacts from a specific list, with a specific purpose in mind: To push out critical or important information to as many employees, customers and prospects or stake holders as needed, all at the same time.

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Unified Communication for Enterprise (UCE) just got a bonus! An NEC offering now allows UCE on an SV8300 or SV8500 system platform to add free licenses by adding Unified Communication (UC) to an existing set-up.

The UC700 (Desktop App) and MC550 (Mobility App) continues work time regardless of where it’s used: on the desk top or on the go.

The Empowered User License (includes Desktop, Mobile, and Management License) is available now through March 31, 2013, as a UC Energize Promo promotion through NEC dealers.

For each Empowered User license purchased, buyers also receive 1 free IP license, 1 free Standard SIP License, 1 free SP350 Softphone License (for laptop) for a total value of $384 MSRP per user. A minimum purchase of one UCE empowered User License is required.

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Web browsing just got richer.

Rich Internet Application, or RIA, is now available for the NEC Univerge 3C mobility and desktop applications. Univerge 3C is NEC’s latest Unified Collaboration and Communications software release.

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What if you could reach thousands of customers, constituents, or stake holders with one message all at the same time. With NEC Meeting Center’s Mass Notification system, you can.

The NEC Meeting Center, part of the UNIVERGE 3C (formerly Sphericall system) can take your business or organization’s message to as many people as need to hear it.

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Take web based conferencing to the next level now, with NEC’s Meeting Center latest productivity release.

Colleagues and customers can take advantage of real time, virtual meetings without costly travel expenses or time miss away from the desk or home office.

Instead of sending staff across the country, simply arrange appointment times in-house with web collaboration functions.

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